Return & Refund Policy

- **Condition**: Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
- **Proof of Purchase**: A receipt or proof of purchase is required for all returns.

To start a return, please contact us at  support@vintarust.com. Once your return is accepted, we will provide a return shipping label and detailed instructions on how to send your package back. *Note:* Items returned without a prior return request will not be accepted.

For any further questions regarding returns, feel free to reach out to us at support@vintarust.com

If your item arrives defective, damaged, or if you received the wrong item, please contact us immediately so we can assess the issue and resolve it promptly.

Some items are not eligible for return. These include:

Custom-ordered products that have been approved by the customer via email and accompanied by a video showing the customization.
Items that have been damaged by the customer after receiving them.

If you have any concerns about the specific nature of your item, Contact us before making a purchase.

For exchanges, the fastest way to ensure you get what you need is to return the original item and then make a new purchase for the desired item. Once your return is accepted, you can proceed with the new order.

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method. Please note that your bank or credit card provider may take additional time to process and post the refund.